You can view the deposit history and the status of a deposit by selecting Deposits and View Deposit History section. You will be able to view 30 days of deposit history and view a check image.
How will I know when the check has been posted to my account?
You can inquire on your account through Mobile Banking.
How will I know if there is a problem with my mobile deposit after I submit it?
Your deposit will go through a data validation process after you confirm your deposit information. If the deposit fails during the data validation process, you will receive a message that the โDeposit Failedโ and the reason the deposit failed. If the deposit fails, you may be given an option to retake the photo (see below for Guidelines to Resolve Error or Exception Message). We encourage you to check the status of your deposit within 2 hours of submitting your deposit by selecting Deposits and View Deposit History to make certain the status indicates accepted.
Should I endorse my check before taking a picture?
Yes. Endorse the back of your check, and include the words โCornerstone Mobile Deposit.โ
Can I set up an alert message so that I am notified each time a mobile deposit is made?
Yes. A mobile deposit alert can be set up through online banking. After logging in to online banking, click on alerts, click on either checking or savings, click on set up new alert and choose the category and type of alert, then choose which account you would like to receive an alert for and then how you would like to be notified of the alert. You will receive an alert message the day after the mobile deposit posts to your account.
Do I need to use a deposit slip to make a deposit through mobile deposit?
No. We will use what is called a substitute (or electronic) deposit slip to post the deposit to your account.
Are there fees for using mobile deposit?
No. Cornerstone Bank Mobile Deposit feature is free.
What should I do with my paper check after using mobile deposit?
Securely store your check for 14 days after the deposit has been credited to your account. After you have verified this, you are required to shred the check.
Are there limits for deposits made through mobile deposit?
Yes. Our mobile app displays the per check limit and daily allowed limit before completing a deposit. ย Each check is considered a separate deposit. There is no limit to the number of checks you can deposit in a day. To request a higher limit, please contact your local Cornerstone Bank.
When are the funds available from a mobile deposit?
If you transmit your mobile deposit before 4:30 pm CST on any Business Day, we shall review and process your mobile deposit on that Business Day. If your deposit is in compliance with the mobile deposit terms and conditions and we accept the deposit, it will be credited to your account the same business day. If you transmit your mobile deposit after 4:30 pm CST on any Business Day, we shall review and process your mobile deposit on the next Business Day. If your deposit is in compliance with the mobile deposit terms and conditions and we accept the deposit, it will be credited to your account the next business day.