Many of the alerts are tied to specific transaction types (such as checks cleared, ACH debit) that require nightly processing to trigger the alert. Typically, you will receive the alert the next morning. If you have a pending transaction alert set up, you may receive notification throughout the day.
Can I set up email or text alerts?
Yes. Alerts can be set up to notify you of balances or activity on your account, such as pending transactions, ACH debits and checks that have cleared. To setup alerts, click on Alerts in the top right corner of any online screen, choose the type of alert and click on set up new alert. You will be prompted to choose a category, type of alert, which account you wish to have alerts on and whether to be notified by email or text.
Why is my account deactivated?
After 90 days of no activity your online account will deactivate. You will need to re-enroll as a new user.
How do I update my email address?
Once you have logged in to your online banking,
- Select Profile at the top of the screen and scroll down to the section titled, Email.
- Click on Edit and enter your email address twice to confirm it.
How do I change my security questions?
Once you have logged in to your online banking,
- Select Profile at the top of the screen and scroll down to the section titled,ย Challenge Questions.
- Click on Edit and follow the instructions through the drop downs to change your security questions.
How do I change my password?
Once you have logged in to your online banking,
- Select Profile at the top of the screen and scroll down to password and click on edit.
- You will need to enter your current and new password.
What if I forget my password?
Click on the Forgot Password link on the home screen or on Forgot Password link where you would typically input your password. It will ask for your Username, last four digits of your social security number and email address. The email address must match the email address Cornerstone Bank has on file. Then click on reset password.ย You will receive a message that an email with your temporary password has been sent to the email address we have on file. You will receive an email with your temporary password. You will be prompted to change your password the first time you login.
How do I get my account unlocked?
Please contact our Customer Service Team atย 888-297-2100.
How often am I required to change my password and why?
You are required to change your password annually for security purposes.
Can I change my username that I use at login?
If you wish to change your Username, please contact the bank.