Archives: FAQ

The transaction will occur on the next business day after the weekend or holiday.

The cut-off time is 6:00 pm Central Standard Time (CST). Transfers scheduled after that time will be processed the following business day.

Click on Transfer, complete each field and check the repeat box. You can choose the frequency of the transfer. If you would like to delete a scheduled transfer, please contact the bank.

Once you have logged in to your online banking,

• Click on Pay Bills at the top of the screen.
• You will be asked to read and accept the terms and conditions.

Using nicknames can make it easier to manage your accounts. From the home page, click on Edit Accounts and a list of your accounts will appear. Just select the account you would like to add a nickname to and type the nickname in the box on the left hand side.

You may view images for the past 18 months.

Since these transactions will not post to your account until the nightly update, you can not view the image until the following business day.

Once you have logged in to online banking, you can view an image of a check or deposit on the home page by clicking on the account and scrolling down to the transactions and then click on the hyperlink. The front and back of all checks/deposits will be displayed. This service is free!

You are only able to view accounts for which you are an authorized signer. If you believe that you are an authorized signer for an account that you are unable to view, please contact our Customer Service Team at 888-297-2100.

Yes. Once you have logged in to your online banking, click on categorize. You can create spending reports on all your accounts and export transactions. You can create an income and expense report. You have the ability to assign or change the category on a transaction under view transactions.