Archives: FAQ

Yes. To authenticate your identity, you will be prompted to answer security challenge questions that you set up during enrollment in online banking. Do not register a public computer.

Make your password strong by using capital and lower case letters, numbers, and symbols.

When logging in to online banking click on the hide feature when entering your username and answering your security challenge question.

Change your password often.

During enrollment in online banking, you will be asked security questions and have the option to register the computer you are using. Do not register a public computer.

Install anti-virus and anti-malware software on your computer.

Ensure that up to date anti-virus and anti-malware software programs are being used on your computer.

Never share any personal information, especially social security numbers, account numbers, logins or passwords, especially via e-mail.

Memorize your ID and password so that you don’t have it written down or stored on your mobile device.

When you are finished using online banking, always choose to “Log Out”.

Never provide your user name or password to anyone calling you and asking for it, even if they identify themselves as being from the bank.

Yes. We use advanced technology to ensure your information stays safe and secure. Only you have the access to your accounts with your Username and password. We strongly suggest you do not share your Username or password, PIN or account numbers with anyone. One additional way that we help you keep online banking secure is by having you change your password annually.

You are allowed to enroll for electronic statements if you are listed as the first name on an account.

Yes, you simply need to stop in the bank or give us a call, and we can reactivate them for you.  There is a $2 per month charge for paper statements. NOTE: If you are a Rewards Checking customer, remember that this is one of the qualifiers.

We will notify you that your electronic statements are ready for viewing at the e-mail address you provide when you enroll.

There is no fee to receive electronic statements!

Once you have logged in to your online banking,

• Click on Profile at the top of the screen.
• Scroll down to Electronic Statements and click Edit.
• You are allowed to enroll for electronic statements if you are listed as the first name on an account.
• Scroll to the account that you wish to enroll for electronic statements.
• Click on Checking, click on electronic statements terms and conditions and read the terms and conditions.
• Close out of the terms and conditions and you will be back on the electronic statement screen.
• Click on the box that you have read the terms and conditions and then click save.

You can view the past 18 months of statements by clicking Accounts and then Documents. Choose the account in the account drop down and enter the date range. Then click on submit.

Yes. You can use the transfer option to move funds from your checking or savings account to make a regular, principal, interest, or escrow payment. If you make a regular loan payment, it will reduce your automatic payment amount.